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403 Forbidden forbidden

The API refused the request, and other credentials would not change that. The detail says which of these applies:

  • The calling address is not allowed. The client restricts the addresses that may call the API, and the request came from another one.
  • The caller may not use this API. The client is not enabled for the service. The API does not say why.
  • The credentials do not grant a scope. The resource needs a scope the client does not hold. The detail names the scope.

What to do

  • For an address, call from an allowed address, or add the address to the client's allowed addresses.
  • For the API or a scope, contact your Spirius account manager.

Do not retry without changing the request. The answer will be the same.

A 403 without a problem document

A 403 whose body is not application/problem+json comes from the Spirius network edge, before the request reaches the API. The calling address is not allowed there, or the request matched a security rule. The credentials were not checked. Contact Spirius support with the calling address and the time of the request.

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